General Returns
- Eligibility: Returns are accepted within 30 days of purchase.
- Condition: Products must be new, unused, and in their original packaging to qualify for a return.
- Restocking Fee: A 25% restocking fee will be applied to all returned items.
- Shipping Costs: Customers are responsible for return shipping costs.
- Non-Returnable Items: Opened, used, or damaged products are not eligible for returns. A $150 inspection fee will apply to such items.
Exchanges
- Eligibility: Exchanges are allowed within 30 days of purchase.
- Condition: Items must be new, unused, and in their original packaging.
- Process: To initiate an exchange, contact us at sales@circuitsensors.com for instructions.
- Restocking Fee: A 25% restocking fee applies to all exchanges.
- Shipping Costs: Customers are responsible for shipping costs for both the return and the exchanged product.
Non-Returnable Products
- Final Sale: All custom-built products, open-box items, and items purchased through special order are final sale and cannot be returned or exchanged.
- Large Orders: For orders exceeding $5,000, returns or exchanges may be limited, and a 35% restocking fee will apply if approved.
Return Process
- RMA Number: Obtain a Return Merchandise Authorization (RMA) number by emailing sales@circuitsensors.com.
- Packaging: Securely package the item and include the RMA number and proof of purchase.
- Return Address: Ship to Circuit Sensors, Attn: Returns, RMA#: 130 Loring Way, PO Box 721, Lytton BC, V0K1Z0.
- Shipping Method: Use a trackable shipping method for returns, as we are not responsible for lost or damaged shipments.
Refunds
- Inspection: Refunds will be processed upon inspection of the returned item, typically within 10 business days.
- Refund Method: Refunds will be issued to the original payment method or as store credit, depending on customer preference.
- Credit Card Fees: A 2.9% + $0.30 fee will be deducted from the refund amount to cover credit card processing fees.
- Shipping Fees: Original shipping fees will not be refunded
- Billing Cycles: Refunds may take 1-2 billing cycles to appear on your statement.
Defective or Damaged Products
- Reporting: If a product is defective or damaged upon arrival, contact us within 7 days of delivery for further assistance.
- Resolution: We will work with you to provide a replacement, repair, or refund based on the situation.
Important Notes
- Restocking Fee: A 35% restocking fee applies to all returns and exchanges.
- Shipping Costs: Initial shipping costs are non-refundable.
- RMA Required: No returns will be processed without an RMA number.
- Non-Returnable Items: Items that do not meet return eligibility criteria will be returned to the customer at their expense.
For questions or to initiate a return or exchange, please contact us at sales@circuitsensors.com.