Return Policy

Effective Date: February 19, 2025

Circuit Holdings and its affiliated brands, including but not limited to Circuit Solar, Circuit Sensors, Circuit Weather, and The Off-Grid Solar (each referred to as an “Entity”), strive to provide high-quality products and services. If you are not completely satisfied with your purchase, our Return Policy outlines the conditions and process for returns. By initiating a return, you agree to the terms outlined in this policy.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange:

The product must be returned within 30 days of the delivery date.
The product must be unused, in its original condition, and include all original packaging, accessories, and documentation.
Proof of purchase (e.g., receipt or order confirmation) is required.
A restocking fee of 35% will apply to all returns, regardless of the reason for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Solar Panels: Due to their custom nature and shipping considerations, solar panels are non-returnable.
Batteries: All battery sales are final and non-returnable.
Orders Over $10,000: Returns or refunds are not accepted for orders exceeding $10,000 in value.
Custom or special-order products.
Items marked as “final sale” or “non-refundable”.
Opened or used consumables (e.g., batteries, adhesives).
Products damaged due to misuse, neglect, or improper installation.

3. Return Process
3.1 Initiating a Return

To initiate a return, please contact our customer service team at the respective site where you purchased your products from.

Circuit Solar
Circuit Sensors
Circuit Weather
The Off-Grid Solar

Include the following information:

Your order number.
The product(s) you wish to return.
The reason for the return.

3.2 Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective product).

Use a trackable shipping method and retain proof of shipment, as Circuit Holdings is not responsible for lost or damaged returns.

3.3 Restocking Fee

All returns are subject to a 35% restocking fee, which will be deducted from the refund amount.

4. Exchanges
4.1 Eligibility

Products can be exchanged for the same item or another item of equal or lesser value, subject to availability.

4.2 Process

To request an exchange, contact our customer service team with your order details and the item you wish to exchange. Exchanges will follow the same process as returns.

5. Refunds
5.1 Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 10 business days and issued to the original payment method.

5.2 Deductions

Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

If a product shows signs of use or is missing components, a restocking fee of 35% may apply.

6. Defective or Damaged Items
6.1 Damaged During Shipping

If your product arrives damaged:

Document the damage with photos of the product and packaging.
Notify us within 48 hours of delivery.
Retain all packaging materials for inspection by the carrier.

6.2 Defective Products

If your product is defective, contact us to arrange for a replacement, repair, or refund. Circuit Holdings will cover return shipping costs for defective items.

7. Warranty Claims

Some products may be covered under manufacturer warranties. For warranty claims, refer to the warranty information provided with the product or contact our customer service team for assistance.

8. International Returns

For international returns, customers are responsible for all shipping costs, customs duties, and taxes associated with returning the product to Circuit Holdings.

9. Contact Information

For return requests or questions, contact us at:

Circuit Holdings
PO Box 721, Lytton, BC V0K1Z0, Canada
Email: returns@circuitholdings.com
Phone: 1-877-352-5394

By purchasing from Circuit Holdings and its Entities, you agree to the terms of this Return Policy. Thank you for choosing Circuit Holdings!