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Circuit Sensors Return Policy

Effective Date: December 2, 2024

At Circuit Sensors, we are committed to providing quality products and exceptional customer service. If you are not fully satisfied with your purchase, this Return Policy outlines the terms and conditions under which returns and exchanges can be processed.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be returned within 30 days from the delivery date.
  • The product must be in its original condition, unused, and include all original packaging, components, and documentation.
  • Proof of purchase (e.g., receipt or order confirmation) is required.
  • Custom or special-order items, as well as products marked as “final sale,” are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or special-order products.
  • Items marked as “final sale” or “non-refundable.”
  • Opened or used consumables (e.g., adhesives, mounting supplies).
  • Products damaged due to misuse, improper installation, or neglect.

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact Circuit Sensors’ customer service team:

Provide the following details:

  • Order number.
  • The product(s) you wish to return.
  • The reason for the return.

3.2 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Use a trackable shipping method to ensure your return reaches us safely. Circuit Sensors is not responsible for lost or damaged returns.

4. Refunds

4.1 Processing Refunds

  • Refunds will be processed once the returned product is received and inspected.
  • Approved refunds will be issued to the original payment method within 7-10 business days.

4.2 Restocking Fee

  • A 35% restocking fee will apply to all returned items, which will be deducted from the refund amount.

4.3 Shipping Costs

  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

5.1 Eligibility for Exchanges

Products can be exchanged for the same item or another item of equal or lesser value, subject to availability.

5.2 Process

To request an exchange, contact our customer service team. Exchanges must be initiated within 30 days of delivery and are subject to the same conditions as returns.

5.3 Restocking Fee for Exchanges

Exchanges are subject to the same 35% restocking fee, unless the exchange is due to an incorrect or defective product shipped by Circuit Sensors.

6. Defective or Damaged Items

If your product is defective or damaged upon arrival:

  1. Document the defect or damage with photographs.
  2. Notify us within 48 hours of delivery.
  3. Retain all packaging materials for inspection by the carrier.

Circuit Sensors will provide a replacement or issue a refund, and return shipping costs will be covered for defective or damaged items.

7. Warranty Claims

Certain products may be covered under manufacturer warranties. Please refer to the warranty documentation provided with your product or contact us for assistance with warranty claims.

8. International Returns

For international returns:

  • Customers are responsible for all shipping costs, customs duties, and taxes associated with the return.
  • Returns must meet all other eligibility requirements to be processed.

9. Contact Information

For questions or assistance with a return or exchange, please contact us:

Circuit Sensors

PO Box 721 Lytton BC V0K1Z0

Email: sales@circuitsensors.com

By purchasing from Circuit Sensors, you agree to this Return Policy, including the 35% restocking fee and other conditions outlined above. We value your business and are here to assist with any concerns!